CUSTOMER SATISFACTION
14 April 2015
MARCH 2015 CUSTOMER SATISFACTION SURVEY RESULTS
Emma Safety Footwear would like to thank you for participating in our customer satisfaction survey!
Every year, Emma measures customer satisfaction through a survey among its customers.
This year we held it online for the first time and we were very happy to receive a huge response.
You gave us a score of 7.8! A score we feel very proud of. Despite this high score, however, we intend to create an improvement/action plan based on the many suggestions we received. How will that be visible to you? Perhaps not so much to start with, but in time you should definitely notice an improvement on different levels.
We are planning to organise a new survey in Q3/2015. Once again, your input will be invaluable in helping us to evaluate the outcome.
